Contact AcademicTools

The fastest way to contact AcademicTools is WhatsApp, where a real person answers questions about tools, orders, setup and refunds. This page lists every way to reach us, our working hours, and what details to share so we can help quickly.

Ways to contact AcademicTools

• WhatsApp: +91 85789 93084 — best for pre-sales questions, setup help and urgent access issues.
• Email: contact@academictools.in — best for invoices, refund requests and anything that needs a written record.
• Order dashboard: sign in at app.academictools.in to see your plan, its dates and delivery details.

Support hours

You can contact AcademicTools at any time; we simply reply during these hours.

We are online from 9 AM to 9 PM IST, seven days a week, including most public holidays. Messages that arrive overnight are answered first thing in the morning. During working hours we usually reply within an hour, and new orders are delivered within 15–60 minutes of payment.

What to include when you contact AcademicTools

Sharing the right details up front saves a lot of back-and-forth:

1. Your order ID from the confirmation email or dashboard.
2. The tool name and the plan length you bought.
3. The email address used at checkout.
4. A short description of the problem and, if possible, a screenshot of any error message.

Please never send card numbers, UPI PINs or one-time passwords. Our team will never ask for them, on WhatsApp or anywhere else.

Common reasons people contact us

Before buying

Not sure which tool fits your course? Tell us your subject, your deadline and your budget. For example, a nursing thesis may need SPSS for analysis and Grammarly for the write-up, while an engineering project may need MATLAB and GitHub Copilot. We will suggest the shortest plan that does the job, and we will say so if a free or university-provided option would serve you better.

Setup and login help

Some tools need a browser extension, a desktop install or a specific sign-in method. If something does not work, message us with a screenshot and we will walk you through it. Most issues are solved in a few minutes.

Renewals and upgrades

You can extend a plan before it expires, or move from one month to a longer plan to save more. Contact AcademicTools a day or two before your end date and we will arrange it so there is no gap in access.

Refunds

If access does not work and we cannot fix it, you can request a refund within 24 hours of delivery. The full conditions are in our refund policy.

Before you message us

Many answers are already on the site. Check the FAQ for delivery times, payment methods and plan rules, or read how to order for the step-by-step checkout process. Each product page also lists the official features and limits of that tool, with a link to the developer’s website.

Response times when you contact AcademicTools

Pre-sales questions on WhatsApp are usually answered within 30 minutes during working hours. Setup and access issues are treated as priority and handled in the order they arrive. Emails, including invoice and refund requests, get a reply within one working day. If you contact AcademicTools on more than one channel about the same issue, please mention it, so two team members do not work on the same request.

Complaints and escalation

If you are unhappy with how a request was handled, email contact@academictools.in with the subject “Escalation” and your order ID. A senior team member will review it within two working days. You also have the right to approach the government’s National Consumer Helpline if a dispute is not resolved.

AcademicTools is an independent reseller and is not affiliated with the brands we list. To learn more about who we are, read about AcademicTools or browse the shop. We look forward to hearing from you.