Refund policy

This refund policy explains when you can get your money back for an AcademicTools order and how to ask for it. Our aim is simple: if the access you paid for does not work and we cannot fix it, you should not pay for it.

Refund policy – AcademicTools

When our refund policy applies

  • Access details do not work and our team cannot resolve the issue.
  • We could not deliver your order within 24 hours of payment.
  • You were charged twice for the same order.

Requests must be made within 24 hours of delivery (or of payment, for undelivered orders).

When refunds are not available

  • You changed your mind after access was delivered and working.
  • The tool’s official features or limits did not meet expectations, when those were described on the product page.
  • Access was lost because the account was shared, its settings were changed, or our terms and conditions were broken.
  • Part of a plan has already been used without any reported problem.

How to request a refund

  1. Message us on WhatsApp or email contact@academictools.in with your order ID.
  2. Describe the problem and attach a screenshot of any error.
  3. We first try to fix the issue or replace the access. If that fails, we approve the refund.

Refund timing and method

Approved refunds go back to the original payment method. UPI refunds usually arrive within 1–3 working days; card and net-banking refunds can take 5–7 working days depending on your bank.

Partial refunds and replacements

If a tool stops working midway through a plan and we cannot restore it, we offer either a replacement tool of similar value or a pro-rata refund for the unused months.

Under this refund policy you keep all your rights as a consumer. If a dispute is not resolved, you may contact the National Consumer Helpline. For anything else, see the FAQ or contact us.